FAQ

FAQ

Do I need to make a reservation?

Yes, reservation is required beforehand. Please do it by telephone and tell our clerk your
preferred date, time and treatment Package.

By what time can I make a reservation?

Our salon is open from 10:00am to 9:00pm. The last appointment is scheduled for 8:00pm.

When should I check in at your spa?

Please arrive 10 minutes prior to your appointment to allow time to change your clothes
and also for counseling time.

Is there anything to pay attention?

For your safety, please be sure to inform us when you make your appointment if you have
any of the following conditions: menstruation, high blood pressure, allergies, or under
medical attention and medication.
Some treatments are not appropriate during pregnancy.
Please avoid alcohol prior to your treatment.

Please give me info about valuables.

We cannot be responsible for lost or stolen items.

Please give me info about contact lenses.

If you wear contact lenses, please remove before your facial treatment.

Can I have a treatment even if I arrive late?

If you are not able to arrive on time for your appointment, your treatment may need
to be shortened.

What should I do when I need to cancel my reservation?

Please contact us 24 hours before your appointment if you need to cancel or
make a change.

Is it possible for men to have a treatment?

Yes, but men should shave before facial treatments.

Is it possible for minors to have a treatment?

Salon guests must be over the age of 18 to receive treatment. However, guests aged
16 and 17 may experience services when accompanied by a parent.

* Please ask a therapist if you would like details of wedding plan.

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reservation 07-4041-1090

Open : 10:00 - 21:00
Closed : Sunday
Please make a reservation
in advance

  • reservation

Shop 4, 34 Esplanade Cairns
Queensland 4870 Australia
Hilton Cairns Esplanade Side

English   English / Japanese   Japanese
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  • kanucha spa